Miralea Retirement Used Gigpro to Keep Their Restaurants Operating at 100%

picture of server at retirement community.

Miralea, a leading provider of aging care services and retirement communities in Masonic Homes, Kentucky, faced significant challenges during the post-COVID recovery period. The hospitality industry was hit hard by the pandemic, and finding reliable and skilled staff to operate their full-service restaurants became a major obstacle. However, their fortunes changed when they discovered Gigpro, a gig-based employment platform that provided them with a lifeline to keep their restaurants running smoothly.

Mike Truax, the Executive Director of Miralea, first learned about Gigpro through his boss. Recognizing the potential benefits of the platform, Mike decided to explore it further. After meeting with Gigpro's local representative, and understanding how Gigpro could address their staffing challenges, they decided to give it a try. Miralea initially started using Gigpro to fill occasional gaps in staffing, but soon, they saw the platform's potential for much more. They began posting positions for both front-of-house and back-of-house roles, including serving staff, line cooks, prep cooks, dishwashers, and more. Furthermore, they expanded their usage of Gigpro to include utility-type roles to support their maintenance staff.

Gigpro proved to be a game-changer for Miralea. They overcame the struggles they faced with traditional staffing methods, which often resulted in high turnover rates and difficulty finding committed employees. Gigpro's gig-based approach allowed them to identify potential hires through working interviews, ensuring a good fit for both the company and the candidates. Mike Truax acknowledged that without Gigpro, they might have had to consider temporarily shutting down one of their restaurants due to staffing shortages. The platform provided them with a steady stream of skilled and reliable gig workers, allowing them to maintain a consistent level of service and keep their restaurants operating smoothly.

One of the key advantages of Gigpro over traditional temporary agencies was the establishment of continuity through repeat gig workers. Gigpro allowed Miralea to establish Pros as favorites, ensuring consistent faces interacting with the residents and creating a sense of familiarity and comfort.

Gigpro's gig-based staffing solution proved to be a lifeline for Miralea Retirement Community's full-service restaurants. By providing a steady stream of skilled and reliable gig workers, Gigpro enabled them to overcome post-COVID staffing challenges and maintain the high level of service their residents expected. The platform's working interview approach ensured a good fit for both the employees and the company, leading to long-term partnerships and consistent faces interacting with the residents.They post at an average rate of $17 per hour and Pros have completed over 2,300 shift hours. As Miralea continues to flourish with the support of Gigpro, they serve as a shining example of how innovative gig-based solutions can empower businesses to overcome challenges and thrive in the ever-changing world of hospitality.

We explored Gigpro because we saw that this could change the pace of our operations. We were desperate post-covid for staffing. Gigpro was a true lifesaver to keep our restaurants open and our tenants happily relying on their usual breakfast, lunch, and dinner service. - - Mike Truax, Executive Director at Miralea