Management Guide

Staffing Tips for New Managers in Hospitality

Manager doing line up with staff before a shift to go over shift details.

Entering the realm of hospitality management can be both exciting and daunting. Whether you're overseeing operations in a hotel, restaurant, caterer, retirement community, or club, one of your critical responsibilities will be staffing and scheduling. Efficiently managing your staff ensures smooth operations and satisfied customers. Here are some indispensable tips for new managers in the hospitality industry:

Understand Your Business:

Before delving into staffing and scheduling, it's crucial to have a comprehensive understanding of your establishment's needs, peak hours, and service demands. This insight will guide your staffing decisions.

Consider Temporary Staffing:

Hiring temporary employees can be a flexible solution for managing fluctuating workloads or seasonal demands. 

Embrace Gig Apps:

In today's gig economy, there are numerous apps that connect businesses with on-demand workers. Gig apps like Gigpro are tailored for the hospitality sector to fill temporary staffing gaps during busy periods or special events.

Optimize Scheduling:

Implementing a reliable scheduling system is key to managing your staff effectively. Utilize scheduling apps or software to streamline the process and ensure adequate coverage for all shifts.

Prioritize Employee Well-being:

Balancing work schedules and maintaining employee satisfaction is essential for staff retention. Avoid overworking your team by considering factors like shift lengths, breaks, and time-off requests.

Streamline Hiring Processes:

Develop efficient hiring procedures to expedite the recruitment process without compromising on quality. Utilize standardized interview questions and assessment criteria to evaluate candidates consistently.

Invest in Training and Development: 

Providing ongoing training and development opportunities for your staff not only enhances their skills, but also fosters loyalty and job satisfaction. Allocate resources for culinary training, customer service workshops, and career advancement programs. If you are members of the local Restaurant or Lodging Association many of them have educational courses focused on ServeSafe certifications, bartender training, customer service skills, and more. Your local Chamber of Commerce or Tourism Association may also provide resources through membership that provide further education and training to your teams. 

Monitor Expenses and Budget Wisely: 

Keep a close eye on your hotel or restaurant expenses, including staffing costs, to ensure financial sustainability. Implementing effective cost-control measures and budgeting strategies is crucial for long-term success.

Stay Compliant with Regulations: 

Familiarize yourself with labor laws and regulations relevant to your jurisdiction to avoid legal pitfalls. Ensure compliance with employment standards, wage regulations, and health and safety requirements.

Build a Strong Team Culture:

Cultivate a positive and inclusive work environment where employees feel valued and motivated to perform their best. Encourage open communication, recognize achievements, and foster a sense of camaraderie among your staff.

By implementing these tips, new managers in the hospitality industry can navigate the complexities of staffing and scheduling with confidence. Remember, effective management practices not only optimize operational efficiency, but also contribute to a memorable guest experience and sustainable business growth.